Eko Electricity Distribution Company (EKEDC) has disclosed the need to celebrates the resilience, strength, and tenacity of customer service practitioners, in the face of the new normal that has been forced on the world by the corona virus pandemic.
The utility firm said this as it flagged off activities for the 2021 Customer Service week celebration.
Platforms Africa reports that thr Company in a statement by its General Manager, Corporate Communications, Godwin Idemudia, disclosed that the week-long event has been designed to reflect the theme of this year’s celebration which is Power of Service.
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He noted that this year’s customer service week is very significant because it celebrates the resilience, strength, and tenacity of customer service practitioners, in the face of the new normal that has been forced on the world by the corona virus pandemic.
Speaking on the event, EKEDC’s Chief Legal Officer, Wola Joseph who supervises Customer Service stated that “this year, we are delighted to celebrate our customer service officers, who have helped to sustain the culture of service excellence and ensure no interruption in the delivery of quality service to our customers and stakeholders.
The week-long activity, he said, commenced on Monday, October 4, with the Appreciation Day, designed to celebrate the EKEDC’s workforce and its customers for their commitment and support to the company’s overall growth and improved service delivery.
Tuesday, October 5, is the Sensitisation Day for customers on the appropriate channels of enquiries and complaints for prompt resolution. On Wednesday, October 6, the team will embark on Corporate Social Responsibility (CSR) to schools within its distribution network.
Other activities include Quiz and Debate competition for Senior Secondary School Students at the Corporate Headquarters in Marina, while the cultural day for the entire staff of the company also forms a part of the activities.
“As one of the leading electricity distribution companies in Nigeria, EKEDC remains committed to the delivery of reliable service to its customers and all stakeholders,” Jose0h said.
