. Recharge, pay bills to avoid service disruption, downtime from October 18 to 21 – Firm
Eko Electricity Distribution Company (EKEDC) has announced its planned migration to a new, state-of-the-art, All-in-One System.
The DisCo has thereby informed its customers about a planned payment service downtime scheduled to take place from October 18 to October 21, 2024, that would lead to disruption, dedicated to enhancing operational efficiency and improving customers’ experience.
Babatunde Lasaki, General Manager, Corporate Communications of EKEDC, made this known in a statement obtained by Platforms Africa Monday.
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According to him, during the period of planned migration to new technology, EKEDC’s customers will be unable to make payments or recharge their prepaid meters via both online platforms and physical payment outlets.
He stated that while the electricity supply will not be affected, the management of EKEDC is imploring all customers to recharge their prepaid meters and settle outstanding bills ahead of the downtime to avoid any service disruption.
Lasaki further noted that the Company is resolute in its quest to provide superior customer experience to customers, leveraging technology and valuable human capital.
Platforms Africa
