11 Plc, said it has taken swift and decisive action against attendants involved in unacceptable conduct at one of its Mobil service stations in Lagos.
Platforms Africa reports that the company, in a statement, said its prompt response to the incident demonstrates its zero-tolerance policy for misconduct and reaffirms its dedication to upholding the highest standards of integrity and quality service.
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The statement reads; “We take incidents like this very seriously and are committed to ensuring that our customers receive the highest level of service and professionalism,” said a spokesperson for 11Plc.
“The company also encouraged its customers to report any concerns directly to the station manager or through its official customer service channels.
“11Plc’s commitment to integrity and quality service is reflected in its rigorous training programs for attendants and staff. The company ensures that its employees are equipped with the skills and knowledge necessary to provide exceptional service to customers.”
The company’s customer-centric approach, the statement continued, “has earned it a reputation for excellence in the petroleum marketing industry. 11Plc’s customers have come to expect the highest level of service and professionalism from the company’s attendants and staff.
“11Plc’s swift response to the incident is a testament to its commitment to upholding the highest standards of integrity and quality service. The company’s zero-tolerance policy for misconduct ensures that customers receive the best possible service.
The company’s dedication to excellence has earned it numerous accolades and recognition within the industry. 11Plc remains committed to consistently delivering exceptional experiences for its customers.
“In conclusion, 11Plc’s prompt response to the incident at its Mobil service station in Lagos demonstrates its unwavering commitment to integrity and quality service. The company’s customer-centric approach and zero-tolerance policy for misconduct ensure that customers receive the highest service and professionalism.”
Platforms Africa
