Ikeja Electric has shut its customers billing and vending channels and infrastructures for 48 hours, between 15th to 17th July 2022 , to enable it carry out an upgrade.
The management if the utility firm said this in a statement sent to Platforms Africa maintaining that customers of the Disco should buy energy ahead the shut down as they might not be able to access necessary information , vending and data.
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A Public Notice issued by the organization reads : ” Ikeja Electric wishes to notify it’s customers that in a bid to improve on our billing and other integrated platforms, we will be carrying out a 48 hours Customer Information System ,CIS, 2.0 system upgrade between 15th and 17th July,2022.”
”Customers ability to perform the following underlisted on our platforms may be impeded during this period of upgrade. However, our Engineers will endeavour to complete the upgrade within the scheduled time,as well as minimise the impact on customer experience.”
“During the upgrade, the following functions will be impacted: A : collection of meter data will be unavailable- meter reading, energy vending, etc.
“B: All payment channels will be unavailable. C : Access to customer account information- balance, address, vending information,etc, will be unavailable.
“D: All data requirements for E Mobile App formality will be unavailable until the cutover is completed”
According to the Disco’s management, the upgrade will enhance easy customer access to account statement, ” improve customer experience with simple user interface, provide robust payment channels for ease of energy vending,” it added.
Recall some of the Disco’s customers have recently complained that they don’t have ease access to their accounts online. This has made payment of consumed bills difficult and accurate.
