Nigeria’s media attention has, in the last days, been on Band A customers, who are just 15 per cent of people on DisCos’ network. Platforms Africa, in this solution jounalism series, digs up information on billing, supply hour, average interruptions daily, service voltage level, duration of daily power outages for those on Band E in Lagos, and why they may not rejoice over the latest tariff review
The Nigerian Electricity Regulatory
Commission (NERC) recently approved an
increase in the electricity tariff, particularly for customers under Band A, a review that has been greeted by uproar across the country.
Platforms Africa reports that beyond this review, which has made the media to beam searchlight on Band A, little has been said about those in other Bands especially those in Band E.
Checks by this reputable media group, showed that Band e customers including some residents of Epe, Water Works and other areas of Lagos will face frequent power outages and have the supply for only an average of about four hours daily.
Customers under Band A are to enjoy 20-24,
hours of electricity supply daily, while those under Band B are the ones who get a daily electricity supply of 16-20 hours; Band Cis supplied with a minimum of 12-16 hours;
Band D is supplied with a minimumn of 8-12
hours; and Band E is supplied with a
minimum of 4-8 hours.
According to the data, residents on the 11-
EpelNJ-T1-LASU, 11-EpelNJ-T1-Township,
and 11-EpelNJ-T1-Water Works feeders are
on BandE and will face more than 1.7 power
interruptions on average every day, with
each lasting an average of one hour and
forty-six minutes while the service voltage
level is 11.
Residents on the 11-EpelNJ-T1-LASU feeder,
according to the data, will experience an
average of 1.72 power outages per day,
lasting an average of one hour and 46
minutes each.
While the response time to calls regarding
outages is prompt at zero hours, the average resolution time for complaints is 2.22 hours.
For the 11-EpelNJ-T1-Township feeder,
residents will experience an average of 1.84 outages daily, also lasting roughly one hour and 47 minutes each.
However, the average response time to calls
regarding outages is 509.14 hours,
translating to over 21.2 days, while the
average complaint resolution time is also
concerning at 10.82 hours.
Whereas the 11-EpelNJ-T1-Water Works
feeder shows similar trends, as there will be an average of 1.93 outages daily, lasting one hour and 46 minutes on average.
While the call response time is 11.35 hours, the data also shows that the complaint resolution time is 7.86 hours.
